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  Frequently Asked Questions?
 
 
  1. How to redeem my points?
  2. How to get a FREE calling card from my points?
  3. Why buy calling cards with E-Pinoypinay.com?
  4. What is calling card?
  5. How can I buy the calling card from E-Pinoypinay.com?
  6. Is it safe to put my credit card information ?
  7. I have problems with my calling card. Who I need to talk to?
  8. I have problems with my order. What should I do?
  9. What is refund policy for calling card?
  10. What is time rounding?


If questions above do not help answer your question, you can ask us directly by clicking here.
 
  How to redeem my points?
    When you have enough points to redeem your points, please follow the steps below to redeem your points:
  1. Log in by using your email and password.
  2. Click on the link "Reward Points".
  3. You will see the list of rewards we have and your points. If you have enough points, you will see the link "Pick Me" under the reward.
  4. Click on "Pick Me" under the reward you want to get.
  5. You will see the comfirmation.
  6. Click on "Submit" to get reward.
  7. After submitting, you will get a FREE calling card right away on website and it will be recorded as FREE order in your order history. Also, you can check your reward status by click on "Reward History".
NOTE: Rewards are subject to change without notice.
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  How to get a FREE calling card from my points?
    It's so easy. Just collect points from our reward points program and you can redeem a FREE calling card from our website online and realtime. To check your points, please log in by using your email and password. If you have enough points to redeem, you will see the link to redeem points after log in.

NOTE: You can check your point history by logging into your account and click on "Point History" link, you will see the summary of your points.

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  Why buy calling cards with E-Pinoypinay.com?
   
  • Secured and Real-time: Our website offers the secured and real-time credit card processing online. After you buy calling cards from us, you will get PIN code immediately if your credit card can be verified. No need to drive or wait for a long time.
  • Find your Best card: We provide an intelligent tool to help you choose the best card that suit your calling behavior. Just type the amount of time you usually spend on each call. We will calculate the cost of each calling card for the amount of time for you. With our dynamic charts from the results, you can choose the one that best for you easily.
  • Easy to purchase: You don't need to put your private information like credit card number and address every time you want to buy our calling card. Just only the first time customer... After that, just logon with your e-mail as USER ID and password we provided to you and you can start shopping in our website. It couldn't be easier!!!
  • Forgot PIN code: We provide you with your previous purchase orders and PIN codes. So, in case, you forgot the PIN code from previous orders, you can come by and logon to our website and check all your PIN code purchased from us.
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  What is calling card?
    Calling card is pre-paid service phone with no monthly fee. With calling card you can use any phone, even public phone, anywhere to call your destinations. Prices of the calling cards are ranging from as low as $10 up to $100 per card. Each calling card has a number called PIN number that is needed in order to use the service.

Every time you use your calling card, the amount of money on that card will be deducted (depends on the rate in which you are calling to). You can use it until the amount of money in your card is less than minimum requirement for each call. For example, if your calling card has connection fee of $1 and ¢25 per minute, you must have at least $1.25 left in your calling card in order to call your destination.

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  How can I buy the calling card from E-Pinoypinay.com?
    There are two easy ways to purchase calling card from E-Pinoypinay.com: by online credit card and by check.
To pay by credit card:
  1. Select the type and quantity of calling card you want to buy.
  2. Add them into shopping cart.
  3. Press button "Check out" in the shopping card.
  4. Fill in the payment information.
  5. After verifying process, you will get pin code immediately on the web site. No need to wait for email!
To pay by check: You can fill in the online form
  1. Select the type and quantity of calling card you want to buy.
  2. Add them into shopping cart.
  3. Press button "Check out" in the shopping card.
  4. Click the payment option to "Pay by Check".
  5. Send check payable to:
    Phone Card Connection Company
    16801 Quail Country Ave.
    Chino Hills, Ca.91709
  6. Please write order number encloses with your check payment.
  7. After your check is cleared, we will send PIN code immediately via email. Also, you can check order status online and real-time.
Note: You can also place an order by mail or e-mail. Just send your check to the address above and indicate type of calling card, quantities you want to buy. If you send your order by normal mail, please provide us your e-mail address so we can send the PIN code to you.
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  Is it safe to put my credit card information ?
    For your safety and privacy, we maintain the following standards:
  • We use secure commerce servers and encryption technology to protect the confidentiality of your credit card number. Therefore, our web site provides you the complete shopping system with safe.
  • We always encrypted your credit card number before we keep it in our database. There is no way for anyone to directly read your credit card number from our database and use it without decrypting it by our specially designed security program. Therefore your credit card number is SAFE!
  • Customer names and information are never sold! There is no exception to this rule! We will never allow your name to be sold or released to any other company. We understand completely your right to privacy.
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  I have problems with my calling card. Who I need to talk to?
    If you have technical problems: sound quality and other difficulties, please call customer services. Each calling card company has its own customer service toll free number that you can check from our web site.
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  I have problems with my order. What should I do?
   
  • First, please logon using your e-mail and password to see if there a new order listed. If the order has been placed successfully, you will see the new order with the status "In Progress". Please note that our order status is real-time process. So, if you didn't see your new order in the list, it means that your order has not been placed.
  • If all of the above don't work, please e-mail to service@e-pinoypinay.com with your name, lastname, e-mail address, order number, date and proximate time of purchase for tracking purpose. We are willing to assist you as soon as we can.
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  What is refund policy for calling card?
    E-Pinoypinay.com is a reseller of calling card. Therefore, if you have any problem with a calling card, you have to contact Customer Service of each card. The card is non-refundable card and expires 90 days from date of first use or on the expiration date printed on the card, whichever comes first. No refund or replacement is provided for lost, stolen or expired cards or unauthorized use.
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  What is time rounding?
    Time rounding is time unit that supplier uses to round up time when you use phone call.

Normally, time rounding is 1 minute increment. For example, you call 5 minutes and 20 seconds. The system will count as 6 minutes.

If the card indicates 3 minutes rounding. It means that if you call 1 minute and 20 seconds, it will count 3 minutes. So, you will save money if your call time is multiple of 3. Also, if you call for a long time, you will save more money than other calling cards that have more rate.

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NOTE: ALL FIRST TIME BUYERS WILL BE VERIFIED OVER THE PHONE BEFORE YOUR ORDER WILL BE RELEASED.
OUR OFFICE WILL CONTACT YOU FOR VERIFICATION,SO LOG IN THE NUMBER WHERE WE CAN REACH YOU.
OUR OFFICE IS OPEN FROM 9:00AM TO 5:00PM (PST) MONDAY TO FRIDAY. ALL ORDERS RECEIVED AFTER OFFICE HOUR WILL BE PROCESSED DURING REGULAR OFFICE HOUR.

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